Microsoft Outlook is without a doubt one of the most popular email clients right now, and since adoption of Office 365 has increased substantially in the last couple of months, it seems sensible with this app also to benefit from a growing number of users.
Even though Outlook has a massive feature package, this doesn’t suggest that it always supplies a flawless experience from one end to a different.
And unfortunately, there are times when the Outlook app actually ends up hitting major bugs, as it’s the case of the one we’re likely to talk about today.
As it turns out, Outlook version 2006 build 13001.20266 or higher can end up crashing, eventually deleting three or even more mails from your account. This only happens should you configured Outlook having a POP account and enabled the Download Headers Only option.
To determine the form of Outlook that you’re running, launch the app and then head over to this path:
Outlook > Menu > Office Account > About Outlook
Microsoft says the bug also happens on newer versions of Outlook, therefore if your build is anything greater than the one mentioned previously, there’s a chance you might hit this problem.
IMAP and Exchange accounts aren’t affected by the e-mail removal bug.
Microsoft states that the easiest way to determine if Outlook experienced this issue would be to try looking in the Windows Event Viewer Application Log to check the app crashes.
To produce the Windows Event Viewer, click the Start menu after which type Event Viewer. Within the app, expand the Applications and Services Logs to look for any logs developed by Outlook.
When the email app crashed, the log should display the following information:
Faulting application name: OUTLOOK.EXE, version: 16.0.13102.20002, time stamp: 0x5efe7a9e
Faulting module name: ntdll.dll, version: 10.0.19041.207, time stamp: 0xcad89ab4
Exception code: 0xc0000409
Fault offset: 0x000000000008b48f
Faulting process id: 0x5748
Faulting application start time: 0x01d65a1988bf274f
Faulting application path: C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXE
Faulting module path: C:\WINDOWS\SYSTEM32
Microsoft says the organization has already been investigating the issue, but an ETA as to whenever a fix could be released still isn’t available. Worthwhile to learn is that your emails aren’t gone forever, as the POP account could allow them to be stored around the mail server. However, Microsoft says that users who need to fix everything right now and don’t want to wait for the company to generate a fix can simply revert Office towards the previous version. Quite simply, you are able to downgrade the entire productivity suite for an earlier release in which the bug didn’t exist.
Of course, doing this can’t be done from the Office UI, but however, the whole thing doesn’t require greater than a handful of clicks. Make sure that you are logged in with webmaster account, after which within the Start menu type run. In the dialog that shows up on the screen, type the following command to create Office to the previous version:
C:\Program Files\Common Files\microsoft shared\ClickToRun\officec2rclient.exe /update user updatetoversion=16.0.12827.20470
A method reboot shouldn’t be required, but you should still close all Office apps and relaunch them afterwards. At this time, everything should be working properly, with Outlook no more crashing and deleting emails regardless of the mail accounts configured within the app.
At this time, it’s still unfamiliar once the issue is said to be fixed, as it’s still marked with an under investigation label on Microsoft’s page, therefore the workaround here’s pretty much the only way to go.